Posts Tagged social media

Marketing Lesson: Smartphones Outsell PCs


According to IDC, smartphone manufacturers shipped 100.9 million devices in the fourth quarter of 2010, while PC manufacturers shipped 92.1 million units worldwide. Or, more simply put, smartphones just outsold PCs for the first time ever.

via Smartphones Outsell PCs.

The above quote should not come as a surprise.  Change happens.  The real question becomes, “How are we preparing our clients, or shaping our projects/campaigns for this shift in the marketing landscape?”

Nostalgic Deja Vu

I was just telling one of my classes yesterday that even though the assignments are focusing on 8×11 documents they need to keep in the back of their mind the fact that their message might be seen on a small screen so always plan ahead.

This problem seems to be resurfacing constantly in the technology sector.  I can remember, in my brief stint in development, which now seems like three lifetimes ago, the revelation that the developers I worked with all had power user machines: top of the line CPU’s, memory maxed to capacity, every bay in the tower loaded with the largest hard drives that could be purchased, the biggest fasted monitor and video board that was sold at the time.  Not a real problem unless you consider the average ‘consumer’ of these developers were running on machines three generations behind, and were loaded with the least possible equipment to save costs for the company purchasing the hardware.

At least we were lucky to have a great software development manager, my brother-in-law, who demanded no code go into production unless it passed a speed test on a machine comparable to what the user base was currently using.  So we always kept a box in the corner of the office with the current configuration our clients had.  This created some awkward moments when the entire development team would watch as one of the developers would run the cpu/memory/video gauntlet with a piece of code that ran like greased lighting on his box.

Some Possible Action Items

Here are some things you should do right now:

  • Test your existing site: get a smartphone, get several with different size screens, and test what you currently have out there being viewed by visitors to your site.
  • Update Project Requirements: only accept work that can be used on a smartphone screen.  It will cost more, but if your site works and your competitor’s doesn’t, well that’s just priceless.
  • Update Your Marketing Plan: Think mobile.  What items in your plan can change now as this wave begins to form, rather waiting until is past you and you are playing catchup.

Let me know if you’ve encountered feedback from your visitors about your site not working on smartphones and what you did to fix the problem.

Good Hunting.

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The Social Media Universe – the Artsy Way!


I attended a Webinar with Mark Frydenberg presenting on his latest textbook “Web 2.0 : Concepts and Applications, 1st Edition” as well as Web 2.0 and Web 3.0 findings he used in his book and is using in his classes.

The Conversation Prism

This is one of the example Mark Frydenberg used in his presentation.  I found it instantly intriguing that someone took a big picture look of the social media universe and presented it a format other then lists and top 3 charts.

The Conversation Prism

The Conversation Prism

Practical Uses

I don’t know about you but trying to explain Social Media to small and medium sized companies can sometimes become difficult.  Having a visual like this one to be used in client meeting or class room settings could be invaluable.  I know I’m already planning on using it when I teach my Web 2.0 class this summer.

If you have other examples of unique ways to show newbies what’s out there in the social media universe I would love to see them.  Leave a comment with the link to the site.

Good Hunting.

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YOU 2.0 – The Storymaker


For the last several weeks I’ve been thinking about the concepts of influence, purpose, drive, and accomplishment.  As it turns out the topic naturally surfaced while reading books, reading blogs, posting my comments on blogs,  the podcasts that happen to be next on my iPod nano, and even the keynote speech at the ‘Opening Days’ event at the college I teach at.   I simply couldn’t escape the topic so I started documenting my thoughts and this post is the outcome.

Storymaker vs. Storyteller

“Chance favors the prepared” – Louis Pasteur

The term “Storymaker” surfaced in a Duct Tape Marketing podcast in which the authors of the book Content Rules were being interviewed.  The podcast itself was not about this topic solely but rather the concept of preemptive content creation planning and activity  out before it happens and making a story out of it.  The premise was that ‘content rules’ and the best content comes from a planned approach to the situation at hand.

Around the same time, the Manager’s Tools podcast had a topic on “assumptive goal setting” which immediately had me thinking about the Storymaker concept.  In this case they were talking about managing projects and staffs but it easily fit into the thought of managing situations you are in.  Before we begin a set of tasks, let’s say talking to  Southwest Bell on a problem, we would make certain assumptions of what we want to accomplish and how we will do it and of course how much we are willing to spend in time, energy, and resources.

As you can imagine, I listen to podcasts when I’m on the move (much to the disgust of my wife who thinks I’m being very rude!).  But at the same time I ran across the above two podcasts, I also was reading Zig Ziglar’s “See You at the Top”, and as it happens, I was in the section on Goals.  This is a great book to get if you still can find it.  I know it’s dated but well worth the search and addition to your library.  Oh, and i have to throw in a little inspirations from “Clue Train Manifesto” as well.

Here are some of the characteristics of a Storymaker:

  • Intend to Make a Story –
  • Build your Assumptions
  • “That’s Not Good Enough” is a phrase spoken often
  • Finds meaning and purpose in everything
  • Believe every next event can be a work of art

Important: You are the SAME

You are a brand.  Your brand hasn’t changed.  I don’t want anyone thinking they have to change who they are.  (I fully expect you will change something when you think ahead before doing something though.) I’m not asking you to reinvent yourself, simply understand how your role impacts others in your story.  You now have the ability to influence others more then they have in any other time in history.  Technology has opened the door to allow a common person (small brand) to interact with large company (large brand) and shape the outcome by using tools like social media.  We have moved from the time of Word of Mouth to Word of Keyboard to Word of Friend List / Followers / Subscribers / Contacts.

If you Make a Story that is sharable, compelling, and inspiring, you have a stronger likelihood of having your social network share that story then if you are simply passing along a story.  If your social network passes it on, your influence is now exponential rather then the old linear word of mouth.

It is a matter of INFLUENCE.  It is a matter of improving your influence.  Chris Brogan had a great post on “Improving Your Influence“.    It’s also good to understand that technology now has the ability to help you understand how you are doing with your reach by using simple reports.

Thought Provoking Quotes

“Life is never made unbearable by circumstances, but only by lack of meaning and purpose” – Viktor Frankl

“Where the spirit does not work with the hand there is no art.” – Leonardo da Vinci

“With definite goals you release your own power, and things start happening” – Zig Ziglar

“No matter what your job is, no matter where you work, there’s a way to create a project (on your own, on weekends if necessary), where the excitement is palpable, where something that might make a difference is right around the corner. Hurry, go do that.” – Godin (emphasis added)

Application

Ok, so what do we do with this?  How can you take the Storymaker concept and apply it to YOU 2.0, the brand?  Can we take everyday life and transform our navigation through it from a passive, powerless, storytelling existence to a assumptive, empowered, storymaking role?

Here are some thought:

  • Work – in the next week, month, year – plan out what story you would want to tell, not only that, but what story someone starting in your field would be motivated by and willing to embrace as an example of how they want to be seen. Analyst, Assistant, President, Janitor – makes no difference – Make A Story!
  • Sports – Plan out your story, game by game, season by season.  Create a story that someone starting in your sport would be motivated by and willing to embrace as an example of how they want to be seen in the future.
  • Society – create a story for your community.  Write a story that motivates your fellow citizen to get off the sideline and become a positive player in their world.
  • Self – Your next chapter begins today.  Decide now what you want written about your life.  Become a motivation to your next generation.  Be something that others would be willing to emulate.  Create a story that others would want to share.

I would love to know your thoughts on this post.  Let me know what stories you are now planning to create.  Become the Storymaker, leave behind the storyteller.

Good Hunting.

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Social Media Tool: NutshellMail.com – account aggregation


I’ve been noticing a theme in some of the posts/news feeds/articles I’ve been reading about social media.  There seems to be a question about what is coming up next in the realm of technology now that we’ve got Twitter and Facebook clearly entrenched as leaders in the social media space.  MySpace seems to be loosing ground.  Linked is specialized for business use.  Twitter is creating so much content volume you begin to ask a the question, if I tweet and no one replies or retweets did I really tweet?  Facebook users will probably keep the psychiatric industry funded for year because more and more people are feeling inadequate when friends don’t ‘like’ their status updates, links, and notes.

Small Business Owner Problem

So how does a small business owner, or maybe a person on their staff, try to keep up with all this volume of data flying past their eyes and still do their day job.  You could literally be connected 24 hours a day and still miss something.  How do you find out what people are saying about you on Twitter.  Maybe you are a company that has several fan pages and you are having a hard time keeping up with all that is going on.  What you really need is a tool that aggregates the content into a simple email that helps you review all this material in one sitting.

That tool is NutshellMail by Constant Contact.

In a nutshell …

Earlier this year Constant Contact acquired  NutshellMailConstant Contact is a service provider that I recomend to my client for email marketing activities.  In the past they added Survey, Event Marketing tools,  and continue to improve their primary email marketing tool.  Now with the addition of NutshellMail they continue to improve their offering.

Here are some reasons why you might want to give NutshellMail a try:

  • If you have or help manage multiple Facebook, Twitter, MySpace, and LinkedIn accounts
  • You want a better way to communicate with and manage all your messaging accounts
  • You can save time by only logging into the accounts that had any activity
  • Keep track of what people are saying about your company with saved searches being delivered to you email in-basket
  • You can’t access personal messages while at work
  • With your smart phone you can see all activity from one email while away from your computer
  • You want to monitor your children’s incoming messages
  • It’s Free, Easy, and Secure

Oh did I mention it was FREE!

Good Hunting.

Sample Email

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Social Media: Reducing Customer Support Costs?


OK, there is an item in this chart that caught me off guard.  57% responded that Social Media is effective tool for reducing support costs.  I would love to know more about this item.  I can understand the others.   We help help clients achieve many if not all of these claims, but reducing support costs is a shocker to me.

In many cases, Social Media is another skill set and talent set that needs to be created and matured and thus takes time and energy to grow into excellence.  This time and energy is usually a new cost to any organization.

New Chart: Rating the Effectiveness of Social Media in Terms of Objectives Achieved

MarketingSherpa.com Chart of the Week

Source: New Chart: How Effective is Social Media in Achieving Target Business Objectives?

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Ban All Mirrors!


We handed out our traditional Christmas gifts to the contracted cleaning crew today. Nothing special, just some home made cookies my wife worked on for several days. One of the ladies, now a regular we have come to know and appreciate, made some funny statement like “Great, that’s all I need is some more pounds!” We all laughed.  She explained she walked by a mirror in her house the other day and her reflection shocked her. My response – “Ban all mirrors! That would solve the problem!”

The Real Problem – Not Enough Mirrors.

In truth, we don’t have enough mirrors in our lives. In business, we become so focused on the next deal, the next deadline, the next pay period, the next ….. OK you pick. We lose sight of our reflection in the mirror.  We don’t even bother to look most times.

Mind you, everyone else still sees us. Our employees. Our family. Our friends. Our Vendors. Our clients.  They don’t see us as a reflection in the mirror.  They have the luxury of simply watching us in our daily struggle to focus on the next thing.

Difficult Solution – Put up more Mirrors!

The strategy is simple, create an accountability network.  The tactic is difficult to implement.  There is a reason why peer accountability groups work.  Left to ourselves, we are our own worst enemies.  Finding a peer to trust is hard enough, finding someone you look up to is very bold.

Customer Service Mirror – find someone, maybe a trusted client, and review your company’s performance.  What’s working, what’s not.  What are they seeing your competitors doing.  What do they wish you would do

Leadership Mirror – are you creating bold audacious goals for you and your teams?  Who is reviewing them with you before you make your presentations.    Who is raising the bar, making you think of options outside your comfort zone?  Who laughs at you when you come up with a real stinker but you think it the next revolutionary idea?

Management Mirror – who is helping you improve you systems, processes, and staff?  Who’s helping you develop a performance model that fits your team’s talents and abilities?

For the sake of this post leadership and management are defined this way.  If a ladder was leaning against a wall, management would be focused on the most efficient and productive use of that ladder where it stands, leadership would be responsible for making sure it’s leaning on the right wall.

Social Media Mirror – it’s not just the people around you any more folks.  As Matt Hames states in his Web 2.0 posts, now it’s also your digital presence that is being looked at.  What you do on the internet, but also equally important, what is said about you on the internet becomes the new dimension to the mirror’s reflection.  Do you have someone helping you with your global perception?

Conclusion

Wow, all this from a bunch of home made cookies for Christmas.  I hope this post has a longer lasting quality then my wife’s baked goods.

I hope in the future when you walk by one of the mirrors in your life you are not shocked by what you see.  And I hope, for your sake, that it’s not too late to correct what you see.

Good Hunting,

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Motrin, Social Media, and the Brand Manager’s Bad Day


Brand Managers have a new world to live in. No longer can they sit back and decide such things as when, to whom, where, and what information they will deliver to the world. They must now worry about how quickly they may need to respond if something goes terribly bad. Social media has reduced the feedback cycle time to seconds, not weeks or months. Reaction time is so short that any misstep will cause brand value to plummet faster then the price the rare spiders at an arachnophobia convention.

Blog Social Media Buzz

I ran across a marketing blog post (Motrin Babywearing Ad/PR Debacle) and it referenced Motrin ad and baby carriers. I was curious. Normally I would not go hunting down this type of discussion but for some reason this caught my eye. I viewed the YouTube ad and posted a comment on the blog.

TweetDeck Global Search

Continuing my curiosity, I used my TweetDeck (Twitter Interface) to set up some global searches for hashtags and phrases I thought relevant, and wow, did I get flooded with feedback. I specifically searched “#motrin OR #babycarrier OR #motrinmoms” for the hashtags. I also searched for “motrin OR babycarrier OR motrinmoms” thinking I would also capture all the people not using hashtags.

Firestorm an Understatement

My TweetDeck makes a sound each time it updates the deck, in this case my two searches. Those two columns of information have not stopped updating all day. There are some very angry moms out there and they are using Twitter to express their rage. There are also a bunch of folks that are very apathetic to this ad that can’t seem to understand why everyone is so upset.

Either way, there is a brand manager out there that is eating Motrin like candy right now …. wishing this firestorm would pass.

Good Hunting,

Post Post Update

Since I originoally put out this post there have been some interesting videos that have surfaced that I thought would be of interest.

Motrin Ad Parody: The entire Motrin Mom (motrinmom) episode could have been avoided if this ad would have been released because the negative and positive responses would have done nothing but improve the brand standing ….. and make a bunch of people laugh themselves wet.

Mad Motrin Mom Tweet Video: Here is a 9 minute YouTube video showing some of the responses posted by #motrinmoms moms on Twitter!

Outraged Baby-Wearing Mama: First of all, if this is outrage, then I don’t want people showing up and my house because I’m afraid how they’d label me! This is actually one of the best responses I saw given the firestorm on Twtiter.

Noise To Signal Cartoon

Found this great cartoon about the brand manager’s bad day!

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What is Social Media?


An interesting post by David at Marketing Integrity about “What is Social Media?” This got me thinking about how I would answer this question in a short and to-the-point answer:

Social Media is:

  • Personalized Publishing
  • a portion of the internet lifestyle
  • technological ties to networks of information and opinions
  • mobile and fluid
  • constantly timeless and irreverent to traditional media standards
  • accessible any hour of the day
  • limited only by a dull imagination or apathy

Thanks Dave for sharing your post with me.

Right / Wrong? What should be added?

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Jott Thought: Flickr…


Jott Thought: Flickr – a great social media tool

Powered by Jott

Expanded Thought: I switched to Flickr from Yahoo Photo when Yahoo discontinued Yahoo Photos and have been very happy. Contacts are notified by email when new images are uploaded. There are Flickr groups to connect with like-minded folks. And I love the stats!

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