Posts Tagged productivity
In “Success” magazine (Success.com February 2011) I found a great article on Jacky Chan. In this articles they list Jacky Chan’s 7 Traits for Success. I found his thoughts fit nicely into internet marketing as well. So I’m going to take his traits but add my own thoughts to each of his traits.
1) A willingness to crash and burn
I can’t stress enough that each internet marketer should try to fail, often, and big. Two phrases come to mind “Go Big, or Go Home!” and “Failure is an event, not a title!” Your embrace of risk might be the deciding factor that helps you find your niche.
2) A discipline for fitness
The key word being discipline. Fitness is needed for everyone, but in marketing, we need focus, intentional creative disruption. We often try many tactics for our clients. We need to perform our duties in such a way that our measurements tell us which tactic produced the results and then build on them.
3) A disdain for wasted time
As Zig Ziglar wrote in his “See You at the Top” recording your activities and understanding what it takes to create positive results in critical. Equally important is understanding what is not helping you create success. Avoiding time wasters are equally important then improving skills.
4) A need for alternative opinions
It’s important we seek out and study other disciplines and build on the lessons of those. Reading materials from other continents, or cultures. Subscribe to blogs from other marketers on other countries. Spend time discussing ideas on twitter or in blog comments. It will improve your ability to communicate your positions to clients and prospects.
5) A set of high expectations
Never be afraid to say “That’s not good enough” and demand more of the outcomes of your tasks and tactics. With internet marketing it often a series of “shoot, ready, aim” moments, but that doesn’t mean we can expect some impressive marksmanship!
6) An accurate moral compass
A marketer with no moral compass is simply a politician. Enough said.
7) A relentless sense of humor
By all means, have some fun. If you can’t laugh and laugh hard at your work, you will often find yourself ‘chasing rabbits’. I know we call it work, but push the limits, always create a version of your latest project that is an exaggeration of the client requirements. By creating this outlier, you will find your other ideas less risky and at the same time take some risks.
So which one of these traits caught your eye? Which of these traits are you doing well at? Which one of these traits do you need to work on? I’d love to get your feedback.
Enjoy! Good Hunting!
When I hear in meetings that people don’t know why they are doing something or why a certain policy is in place I begin to wonder how much time is wasted on things we are just doing because we’ve always done them that way. This post was triggered after reading “I can’t believe we’re still doing that” which brought back a lot of memories about team meetings that I facilitated and the frustration I had because there was such a resistance to change when confronting obsolete work. Now I want to admit that I thought I had posted on this exercise in the past but after searching my archive I didn’t find it referenced. Sorry about that.
Setting the Stage
This exercise is great when change occurs naturally in the workplace. It does not need to be forced. But I must admit, when I am called in as an outsider to facilitate change meetings it is very natural for me to use this tool. If you are managing a team or organizations, there are still may opportunities to use this tool:
- New Leadership – often a great time to realign your department or team when a new leader is ready to add a new twist or their own perspective to the role of the organization.
- New Management – this is a great time to review ‘why’ we do things. There are times when the past choices are allowed to be questioned as to why we are doing something.
- Direction Change – often with new management or leadership comes a direction change and a time to evaluate past traditional work and possibly make changes.
- New Team Member – sometimes a new set of eyes brings a new perspective. And remember, those new team members have past experiences for you to gain from as well.
- New Competitor – nothing can be more jarring than a new threat in the vicinity. This change is ideal to reevaluate what the team is doing and make some needed changes.
- New Capability – learning something new is a great time to make changes. Sometimes it’s as simple as learning a new lens or gaining new tools or skills that allow you to reevaluate past norms.
- Measurement Changes – remember always “you are what you measure” and at times those measurements tell you that something is wrong or something unexpectedly went well. This is a great time to pull the team together and analyze the outlier.
Pick your change. For the most part any change that occurs in your normal business cycle becomes an opportunity to evaluate your norms and possibly make some changes. My only word of advice is that you don’t use “Start, Stop, Continue” too much.
You will need three surfaces, I tend to use three large tear off sheets taped to a wall, with each one title with one of there topics: START, STOP, and CONTINUE. You will need sticky notes and writing materials, and sticky dots handed out to each person attending the meeting.
You will provide the participants a problem to solve in which they must come up with ideas on how to improve something by stating things they would START, STOP, or CONTINUE doing. Here are some suggestions for problems to solve:
- How can we make this department better?
- How can we reduced the total elapsed time of a specific process?
- How can we reduce the duration of a specific task?
- How can we improve the customer experience?
- How can we reduce the returned product / restocking percentages?
- How can we decrease the Account Receivable averages and improve cash flow?
Have the team write their ideas on the sticky notes and place it on the correct START, STOP, or CONTINUE sheet.
Facilitation Tip: This brainstorming session is sometimes best SILENT. As a general rule if there is a superior in rank or position in the room and someone may try to “impress the boss” by controlling the session, or an (opinionated) person who naturally commands all the discussions, then make this part of the exercise “SILENT ONLY” and limit the damage.
If the STOP page seems sparse after the activity is underway, then stop the team and force them to evaluate that specific area alone.
Facilitation Tip: If you have a process map already created for a specific process you are asking the team to improve then make sure the process is visible somewhere in the meeting room. If you don’t have the process thoroughly mapped out then begin first by mapping the process into a swim-lane chart so everyone can understand what they are being asked to improve.
Group and Rank Suggestions
Have the team go through a nominal grouping exercise where they attached similar ideas together. Allow the tam to challenge each other. If an idea seems to fall into two groups then create a second sticky note and have the team move on with other groupings. Then identify any associations between the grouped items (i.e. Item 2 can’t be started or completed without Item 1 having been accomplished first).
Then have the team vote on which items they think are best. Give each person 5 or 10 sticky dots. They can place dots on any of the grouped items. They can place multiple dots on any one group if they feel strongly that a specific items needs more attention. (Don’t let them place all their dots on one item though).
This will produce a list of items the group either believes are low hanging fruit or very important and need to be addressed.
We are looking for
- Obsolete Steps
- Eliminate Points of Failure
- Reduce Inter-Departmental Hand-offs
- Reduce Elapsed Times
- New tasks in an existing process
- New processes
- Purchase new software / tools
- New classes to educate staff
- New Hire orientation updated lists
- All existing items not found on the STOP / START sheets that the team is already performing.
I hope you enjoy this exercise. Let me know how it went.
One of my favorite tools for team collaboration and idea collection is MindMeister. I use it for organizing my thoughts on large blog posts (see Marketing Warfare: The iPad Battle and Mind Map: The iPad Battle), helping my boys organize their thoughts for their school writing assignments, and many more instances. Because it can update the mind map in real time with many users signed into the map simultaneously, I have found it to be valuable when working on conference calls while trying to keep the team focused and not hindering the collection of tangent ideas in the middle of a thought stream that is being debated.
MindMeister 4.7 has been announced with some improved features:
- drag and drop attachments and images directly from their desktop to a selected node
- Google API used to view attached files rather then requiring you to download them
- a new social sidebar
- Auto Condensing of maps
- iCalendar task feed has been updated
- Team Edition will now find custom branding options
Check out MindMeister, I think it will help you organize your thoughts and projects.
- Mindmapping for Medical Students (slideshare.net)
- MindMeister for iPad Now Available (magicaltablet.com)
- 15 Creative Brainstorming Tools For Free (madrasgeek.com)
- Mind Mapping is a Great Way to Brainstorm (gcsagents.com)
I can’t remember if I have ever posted anything about hardware. I often find myself contemplating process improvements, marketing tactics, and internet tools which I assume will help small businesses improve their market share.
I know a version of this affordable video phone was on Donald Trump’s show “The Apprentice” and this launched the phone to new heights, but I can’t help but think that the video phone would be a great tool for a small business to improve it’s image.
This phone in the hands of families across the US and world will enjoy video conversations with each other. As more house holds have the phone the more fun each family will have in hold video calls with each other. I can’t wait until all my family in Germany have these phones either.
ACN’s newest revolutionary video phone gives you enhanced features that you can only get here!
- See the person you’re talking to
- Unlimited calling to the U.S., Canada and Puerto Rico
- Send and receive video mail messages
- Project your conversations onto a larger screen
- Bonus Feature: Display photos with the Digital Photo Frame
- Automatic Network Detection: easier for customers to set up their Video Phone
- Enhanced Video Clarity: images/colors are sharper
- Automatic Bandwidth Adjustment: automatically adjusts bandwidth setting to match available bandwidth speed
- Enhanced Light Sensor Camera: camera offers higher pixels for improved A/V sync plus more clarity in the video
- Dual Speakers: audio speakers offer stereo sound quality
- New, Sleek Interface: user-friendly options for exceptional customer experience
- Softkeys: allows user to make selections from the specific screen for easy navigation
- Large 7″ screen: for face-to-face conversations
Plus traditional calling features you expect:
Caller ID • Call Forwarding • Call Waiting • Do Not Disturb • Speed Calling • Three-Way Calling
Call Return • Auto Redial • Voice/Video Mail
$11.99 /month/ line
$159.99 per Video Phone
See your loved ones more often! Purchase additional Video Phones and add up to four lines to your account. Calls on Family Plan lines can only be made to other ACN Digital Phone Service customers.
Virtual Phone Numbers
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International Calling Plans
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As a consultant I am asked to facilitate critical meetings and/or evaluate meeting or facilitator performances. I have yet run across an organization that lives for meetings. No company believes if they could only have one more meeting then they would reach the pinnacle of their business existence. It reminds me of a common story a life-coach might offer his client reminding the client of the concept of work-life balance. A man is on his deathbed and wishes for one last day at work so he will be satisfied and complete.
I do run across organizations that hold mandatory and regularly scheduled meetings because … well … because that is what they think all organizations are suppose to do. (They should but not for that reason.) The meetings are scheduled and placed on everyone’s calendars. Some even go so far as to create performance review metrics concerning attendance, timeliness, and participation for the above mentioned meetings. Literally, the same agenda is passed around at each meeting, with the same ground rules clearly identified somewhere on the page. I’m not anti-meeting when I say this, but, what a waste. A waste of time and resources for the company.
Meetings Must Accomplish Something
A meeting must have value and that value is determined by the behavioral change your department or organization sees based on the content and outcomes of the meeting. Leadership or management should set goals and objects for these meetings in the same way they w0uld for any other element in their domain that is responsible for adding value to the organization.
Here are some ideas you may wish to consider:
- Set an annual budget for meeting costs (including time/resources)
- Set a scheduled begin and end – start on time and end on time or end early
- Create a unique agenda for each meeting
- Have your team understand what it costs to run or go over on time
- Measure performance against that budget
- Use the meeting to set team objectives
- Avoid one-way meetings – delegate assignments – track results
- Rotate (delegate) who runs the meeting – teach your staff meeting prep & management
- Document success / accomplishments from meeting assignments
- Report accomplishments up!
Understanding Meeting Costs
Often a hidden cost within business that is overlooked or poorly managed is the time spent in meetings. In today’s post, I am specifically referring to the mandatory staff meeting, often weekly. A department or team rarely understands just how expensive the meeting is, let alone how much it costs the company to go past the scheduled time.
When I tell a client that a 20 person half-day weekly department meeting costs the company $220,000 annually, they just about drop out of their seats. They begin to understand that the cost demands value to the organization. I show them this simple equation:
Staff x Rate x Hours x 50 weeks = Annual Cost of meetings
20 x $55.00 x 4 x 50 = $220,000
- Staff would be the number of employees attending the meeting. I used 20 in this example.
- Rate is the fully burdened hourly rate that you would get from HR or your Accountant. I used $55.00 per hour for staff averaging 70K salaries in this example.
- Hours are the scheduled time each week of your meeting. I used 4 for this example
So going over schedule in this example would be:
20 x $55.00 or $1100 an hour to the company. (2x for the opportunity cost if you want to be picky or $2200 per hour)
Some immediate benefits
When you begin to hold your meetings accountable for more then update sessions and keep track of your costs you will begin to see some startling changes in your teams performance.
- Reducing meetings to an hour each week can be used to report savings to the company.
- Delegation and the results from those assignments can be used to promote tangible benefits against the costs
- Rewarding your team for completing meetings before the scheduled end time. This can be assigned as savings
- Teach the team when to use the entire staff or a subset to save the costs to the company
- Monthly reporting to your manager will help them understand the value of this large expanse.
Who knows, you may be asked to run your bosses meetings or be asked to train other managers because your department will be doing so well.