The Pareto Rule is an awesome tool and can be used in many situations. Here Paul Coles shares his insights with how companies focus on the wrong side of the equation at times.

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Paul Coles's Blog

When I left university I joined the British retailing institution that is Marks and Spencer, and of the many things that I learned about business, the most precious of all was that you set your business up for the 99% not the other 1%.

I know you are thinking what the hell is this guy talking about? So I will explain. Back in those heady days of the mid ’80s I queried why we were merchandising some of the most expensive product that was prone to shop lifting right next to the doorway. The answer was simple, 99% of our customers don’t steal, so make it easy for them to buy what they want, and don’t ever lose sight of this, setting yourself up for the 1% you will be destined  to fail. This lesson is beautifully illustrated in a great book “Sway: The irresistible pull of irrational behaviour” by…

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Reclaim Your Time with the 1% : 99% Rule (Part 1 of 3)

Push Back: No Time

English: A Soccer ball. Svenska: En fotboll i vektorgrafik med genomskinlig bakgrund. futebol grego (Photo credit: Wikipedia)

Recently I was coaching a new client on how to create new habbits associated with updating their web sites and other digital properties. To my surprise, this brought out a little push back about not having enough time to do some of the things this small business owner was being requested to do.    All I was asking from the client was to put some 30 minute a day items on his Google calendar to remind him to do certain things each day.

So this got me to thinking about how to create more time in our day.  As I was studying this problem, one of my old coaching sayings popped in my head.  I would explain to the  soccer players I coached, the game is “1% Ball – 99% Everything Else”.  When we first start out learning we tend to focus on the ball, not the “99% everything else” we should be.   The 1% is important, but if that’s all we focus on, then we miss all the rest.

Give me a few moments to explain how this works in business as I use this sports analogy.

Sports Analogy: Youth Soccer

I suggest if you want more time, you need to work on your fundamentals until they take up less time thus freeing up new time to do the more valuable things.  Let me explain how.

When we are training youth to play soccer we focus on the basics: trapping, passing, and dribbling.  These skills are not the most productive, but rather, because we need these to feel natural, almost second nature.  What we want to focus on are the advanced topics: Space, Positioning, Movement, Awareness, Placement, Possession, Finishing, and Defending.  In any given practice session, the more time we must spend on the basics, the less time we have to spend on the advanced, dare I say, more productive skills.

We can easily spot players who have mastered their fundamentals.  “Head-on-a Swivel” is a term coaches use when selecting new youth teams each season.  If we see a person who has their head up and focusing on the 99% of the game, we know they’ve mastered the 1% (at their level of play).

So we train on the fundamentals until they become so natural that we spend less and less time on them and more on the advanced topics I listed above.  Each season we expect growth in the advanced areas, and it is very noticeable when a player still challenged with the fundamentals is placed in a game with those that have mastered it.

Master your fundamentals.  This is what I am recommending you do in your business and private life!

Business Example: Calendar Management

Again, I suggest if you want more time, you need to work on your fundamentals until they take up less time thus freeing up new time to do the more valuable things.  Since I’m talking about time, let me explain buy using a time management tool you should be using, your calendar.

Let’s just imaging a person who spends 75% of their work hours making sure that the remaining 25% of their work hours are fine tuned to perfection.  I know this is hyperbole.  No sane person would do this.   But it brings up a valuable point.  The more time we spend on administrative tasks the less time we spend on value added tasks.

In this example,  if we can improve the administrative process and thus cut the 75% time spent in half, we gain 100% of productive time back.   Let’s say this person takes 30 minutes to figure out the best way to deal with a 30 minute meeting request, we would then focus on setting up a system that allows new meeting requests to flow more naturally and not take up as much administrative time to set and approve.

In the up-coming posts, we will break this down further for you.

More to Come

Part 2 – Technology Tools

In part two we talk  about technology and how it can be used to create new time in your schedule.  To drop a few names: IFTTT, DropBox, EverNote, G+ Hang-outs.

Part 3 – Action Items

In part three we talk about action items for you.  These will be broken down into two parts:

1. Short Term Assignments
2. Routines and Goals

Leave some comments and tell me what you think.

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Google+ Local: Taking over Places?

Mobile + Social Saturation

Here are some key things to remember when thinking about this topic.  The saturation level for smart phones is on the rise is all areas of the world.  In many parts of the word, people own more smart phones then PC’s in their households.  Phone books are becoming museum pieces (and catalogs are not far to follow).  I believe there is a big push in the industry to move consumers to tablet computing, making the desktop and laptop less dominant is the purchasing process.  Now with all that said, let’s look at the new shifts that are right in front of us.

Leverage Equals Change

Companies are working hard to get their data in the hands of mobile users.  Google consolidation or leveraging of applications and data into the Google+ platform is no different.  Right now Google+ is also providing mobile apps to access this information.  In my opinion, Google+ has been doing a better job then Facebook in this area.  It is yet to be seen if this latest change can be classified as an improvement, but Google’s actions are consistent with their past performance in removing older apps in place of newer ones.  For instance, we are seeing similar work being done to fold the Orkut users (still a large user base in Latin American countries)  into the Google+ platform so another app could be retired.

Lessons Learned

So what can we learn from this turmoil and churn in the social media and mobile space?  Below I have some thoughts for you to consider.  They all focus on the fact that life cycle of applications and the data of those applications are extremely volatile and need to treated as such.

Stay Flexible

Let’s face the facts, we are not talking about Yellow Page ads were we talk to a sales rep once a year and then mark in our calendars to review the purchase plan 11 months out.  We have to take a Guerrilla Marketing approach to this area of our marketing plans.  Be willing to invest in something, and leave it alone and move on if the situation changes.  Never holding on to something more then is absolutely necessarily.  Always attacking the mind of the consumer where ever it is found, and when gone, move on.  There is a reason why we are talking about Facebook and Google+ right now, and not MySpace, AOL, or Prodigy.

Be Vigilant

Stay on top of the trends.  Notice where your battle field (the mind of the consumer) is.  If the consumer moves to a new area, be aware of the change.  Stay on top of your stats.  If you start seeing a drop, find out why.  Never stop reading about what is happening in the mobile space.  Pay attention to the mobile app scene.  If this seems to much, then hire someone to do it for you.  Find an agency that will keep you in the right place so you can keep attacking the mind of the consumer.

Act Quickly

Back to the Guerrilla Marketing theme,  move into the space quickly.  Move out just as quickly.  Take over the areas you can master as fast as you can so you reap the rewards of being first, when the benefits begin to lose to the increasing costs, evaluate your position and consider making changes quickly.  Are you sensing the quick theme here.

The enemy advances, we retreat.  The enemy camps, we harass.  The enemy tires, we attack.  The enemy retreats, we pursue. – Mao Tse-Tung

Wrap Up

So for right now, you should be using both Google Places and Google+ Local (i.e. Pages) to drive people to your business or service.  Google is using both in search engine results, and I have evidence they are giving preferential scoring to them.

Would love to read your thoughts on this.  Please leave a comment.

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Marketing Success – Jackie Chan Style

In “Success” magazine (Success.com February 2011) I found a great article on Jacky Chan. In this articles they list Jacky Chan’s 7 Traits for Success.  I found his thoughts fit nicely into internet marketing as well.  So I’m going to take his traits but add my own thoughts to each of his traits.

1) A willingness to crash and burn

I can’t stress enough that each internet marketer should try to fail, often, and big.  Two phrases come to mind “Go Big, or Go Home!” and “Failure is an event, not a title!”  Your embrace of risk might be the deciding factor that helps you find your niche.

2) A discipline for fitness

The key word being discipline.  Fitness is needed for everyone, but in marketing, we need focus, intentional creative disruption.  We often try many tactics for our clients.  We need to perform our duties in such a way that our measurements tell us which tactic produced the results and then build on them.

3) A disdain for wasted time

As Zig Ziglar wrote in his “See You at the Top” recording your activities and understanding what it takes to create positive results in critical.  Equally important is understanding what is not helping you create success.  Avoiding time wasters are equally important then improving skills.

4) A need for alternative opinions

It’s important we seek out and study other disciplines and build on the lessons of those.  Reading materials from other continents, or cultures.   Subscribe to blogs from other marketers on other countries.  Spend time discussing ideas on twitter or in blog comments.  It will improve your ability to communicate your positions to clients and prospects.

5) A set of high expectations

Never be afraid to say “That’s not good enough” and demand more of the outcomes of your tasks and tactics.  With internet marketing it often a series of “shoot, ready, aim” moments, but that doesn’t mean we can expect some impressive marksmanship!

6) An accurate moral compass

A marketer with no moral compass is simply a politician.  Enough said.

7) A relentless sense of humor

By all means, have some fun.  If you can’t laugh and laugh hard at your work, you will often find yourself  ‘chasing rabbits’.  I know we call it work, but push the limits, always create a version of your latest project that is an exaggeration of the client requirements.  By creating this outlier, you will find your other ideas less risky and at the same time take some risks.

So which one of these traits caught your eye?  Which of these traits are you doing well at?  Which one of these traits do you need to work on?  I’d love to get your feedback.

Enjoy!  Good Hunting!

Marketing Civil Rights: Impression’s Inequalities and Injustices

At  some point with each of my clients the question will come up; Should I advertise here?  The client, having seen how effective internet marketing can be, now begins to ask the age old marketing question of REACH.  How do I expand my reach with this wonderful tool or environment?  And if so, where?  And if I stumble across somewhere, is this a good place to advertise?

Inside the question lies a misconception, a costly one.  This misconception has been the death knell of many small business marketing plan’s attempts at internet marketing.

We hold these truths to be self-evident, that all ads and the locations they are found are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Attention, Re tension and the Guarantee of Profit.

Each failed attempt at increasing reach creates the awkward self-fulfilling prophecy that Internet Marketing doesn’t work in my business.

Russian Proverb: “Trust, but Verify”

The advice is simple, and profound.  With each instance of advertising activity you must build in the process of measuring effectiveness.  Internet Advertising has a distinct advantage over several other forms of advertising: rapid feedback.  I think this is one of the reasons I like to work in the space.

Over time you will come to realize that certain activities produce results and others do not.  The trick in moving forward is to build feedback loops into the campaigns so that your team and clients can understand the effectiveness of the new cost.  Even more importantly, you will have the ability to answer the age old question; Should I advertise here?

Fortunately, Storage is Cheap

The ROI Hunters hate to see wasted time in any fashion. Nor do we like to be the judge of anyone’s actions (unless we are paid for it), especially when reviewing waste since it is a subjective matter when it is tied to emotions or ignorance. Blogging straddle the fence of wasted time in a marketing sense when the blogging has no function or purpose as it relates to the client’s marketing plan. After all, Hunting ROI successfully never occurs when you are simply following a pack of other hunters.

18.6 Blog Entries

These are the number of blog entries Technorati reported occurred PER SECOND in the month of July 2006. We have reviewed some of these other blogs and found ourselves waking up, face planted on the keyboard, and drooling. If we could bottle this stuff, we could cure insomnia!

You Are What You Measure

This is a common phrase repeated in our client meetings. When our clients ask us “if we should be blogging”, we direct them to measurement discussions in the context of marketing goals. We try to provide examples of competitors that use blogs as daily ramblings from their president. Then we show them successfully executed attacks by competitors or comparable industries using blogs purposefully and with premeditation in marketing campaigns to defeat (or at least attempt to defeat) a competitor or brand (or possibly a search phrase if we are taking about search marketing.)

Blogging Is Cheap

The low cost of entry into this environment brings out all types. We try to make our clients and prospects understand that it is simply a tool, and not the silver bullet that some would have you believe. In the same way while building a house you would not use a hammer to measure the length of a board, you would not use a blog to complete certain (or all) tasks of your marketing plan. Good Hunting.